Customer Experience at Reliance Globalcom Services

Reliance Globalcom takes and owns responsibility for all aspects of its network services. This includes the specification, procurement and provisioning of all necessary equipment as well as the logical layer service delivery and testing.

Post-implementation, the service is monitored 24x7x365 by the Reliance Globalcom Global Network Operations Centers. Our highly-trained network engineers employ a range of industry-leading tools to respond to, if not anticipate, service-affecting events. Our goal is to fix problems before you know they exist!

Reliance Globalcom also offers an easy-to-use customer web portal through which customers can:

• Measure service utilization
• Monitor Reliance Globalcom's network performance such as Jitter, Packet Loss and Network Availability
• Confirm and measure against SLA metrics
• View monthly invoices
• Change bandwidth utilizing OnDemand

And, we offer a single point of contact for customer service issues. Reliance Globalcom personnel may be reached "'round-the-clock" by email at: or by phone at 1-877-740-6600. We also have a customer experience single point of contact at for feedback on your ideas for new products, product enhancements, customer care feedback - or ideas about how we can make your customer experience the best.

Our comprehensive YipesCARE^SM service support model provides customers complete confidence in the availability and performance of their enterprise networks so that they may focus their resources on managing their core businesses.