About Reliance Globalcom YipesCARE - Customer Care Portal

YipesCARE^SM is an innovative customer care portal that allows customers to fully manage their account and monitor their enterprise network services and SLA performance. It is designed to offer customers easy and instant desktop access to a suite of valuable monitoring functions and resources. YipesCARE also offers access to unique features like Yipes OnDemand - a patented method of changing network bandwidth when required; and Yipes HawkEye, a real-time network performance and monitoring system.

Through the YipesCARE portal, customers can:

• Measure network service utilization
• Monitor Reliance Globalcom network performance
• Utilize HawkEye premium services
• Confirm and measure performance against SLA metrics
• View monthly invoices
• Use Yipes OnDemand
• Access documentation and reference materials

Network Performance
Service specific network performance statistics are available in graphical format and show network utilization (incoming and outgoing packet rate), latency, jitter and packet delivery. Graphs can be generated on a per service basis and can span a timeline of 12 months to 30 minutes.

Yipes HawkEye
Yipes HawkEye is an innovative, global performance measurement system that provides real-time network performance data. HawkEye is the first system of its kind to measure performance across a multi-carrier global Ethernet network.

Yipes OnDemand
Reliance Globalcom provides customers unmatched levels of control and scalability with its Yipes OnDemand bandwidth provisioning feature. With Yipes OnDemand, network managers can immediately scale bandwidth in Mbps to 1 Mbps increments to support your changeing bussiness requirements.