Reliance Globalcom offers the most aggressive and comprehensive network Service Level Agreements (SLAs) available in the network services industry. These aggressive commitments are made possible by Reliance Globalcom's high-performance and highly available global Ethernet Services network. The SLAs demonstrate the dramatic advancement in global Ethernet service reliability and the advantage of Ethernet-based networks over other network service options such as frame relay and the Internet.

With guaranteed low-latency, our services are perfectly suited for the most demanding delay-sensitive applications. Our industry-leading jitter commitments provide confidence in the deployment of VoIP and video applications. Redundant Ethernet rings, self-healing Ethernet technologies and our high-performance infrastructure ensure network availability and successful data delivery.

Reliance Globalcom's SLAs allow our customers to successfully deploy VoIP, videoconferencing, mission-critical ERP and CRM, electronic trading, digital image sharing, backup and recovery and replication knowing that the network will support the application requirements.

Definitions
Network availability is the percentage of time that a customer is able to transmit data across the Reliance Globalcom network. Reliance Globalcom's SLAs provide for 100% network availability.

Route-specific latency is a key element of the new Reliance Globalcom network services SLAs. Latency is the delay in packet transmission across a network. While most other providers only offer a U.S. network-wide average latency, Reliance Globalcom is unique in offering route-specific guarantees between each of the metro areas it serves.