Role Summary :

The Reliance Globalcom Sales Engineer (SE) acts as the subject matter expert regarding all Reliance Globalcom products, including: Managed Ethernet Services, Managed Market Data Delivery, Managed Premium Internet and Collocation

The SE leads technical discovery and qualification meetings for prospective customers and is responsible for educating prospective customers on the benefits of Reliance Globalcom’s service offerings which include evaluations, presentations and proposals to take place on conference calls and/or site visits. The SE participates or leads sales strategy discussions with the account team, understanding customer business and technical drivers. The SE is responsible to forge direct relationships with prospects and existing customers. The SE may be required to actively participate in customer network planning, provide customer training and continually update customers on new Reliance Globalcom technologies. The SE is required to engineer solutions based on customer requirements, provide a design document or diagram as necessary and present solutions to the prospect or customer. The SE will participate with the account team to obtain customer contract acceptance and ensures final documentation of the proposed solution is complete and delivered to the service delivery department. The SE also reduces risk of cancellation by customers prior to acceptance of sold services, working with internal engineering, support and delivery organizations. The SE is additionally responsible for developing and presenting technical sales training for the account teams. The SE will work closely with the Network Architecture, Network Engineering and Product teams to develop future product direction and strategy by providing input based on customer and prospect discussions. The SE will maintain an on-going understanding of the managed services industry

**PLEASE NOTE: This role is only available to United States Citizens, Authorized US Permanent Residents, and others eligible to work in the US without sponsorship. NO EXCEPTIONS**

• Key Performance Indicators will include, but are not limited to:
• Assist in technical qualification and sale to meet or exceed sales quota for the assigned region
• Design supportable and scalable solutions to meet customer requirements
• SLA timeframe for deliverables including Visios, deal tool documents, solution summaries, etc.
• Assist all internal departments, pre-sales and post-sales, regarding the design, implementation and support of a customer solution

• Bachelor’s degree in Engineering, Computer Science, Telecommunications or related technical field
• Minimum 2 years sales engineering experience providing customer presentations, designs and pricing
• Detailed knowledge of LAN/WAN network technologies such as: VPN, SONET, Frame Relay, ATM, MPLS, VPLS services
• Team player with company and project-oriented initiative
• Ability to be assertive and persuasive with prospects, clients and colleagues
• Excellent written, verbal and presentation skills appropriate for both
• Excellent time management skills to allocate resources across multiple projects
• Familiarity with MS Visio, Powerpoint, Word, Excel, Outlook
• Strong individual contributor requiring minimal direct supervision and able to make decisions demonstrating sound business judgment
• Fundamental knowledge of voice, video and other data types, application and network security awareness, switching and routing best practices and collocation
• Must be willing to travel approximately 10-20%

• Technical certifications such as Cisco’s CCNA, CCNP, CCNA, etc.
• Industry specific certifications such ITIL Fundamentals, CISSP, etc.
• Familiarity with industry standard routing protocols such as: RIP, OSPF, BGP, IS-IS, VRRP, etc.
• Familiarity with hardware manufacturers such as Juniper, Cisco, Extreme, Nortel, Lucent and RAD Data Communications,
• Knowledge of multicast data distribution in either the financial or entertainment verticals
• Knowledge of physical infrastructure such as fiber optics, conduit, etc.
• Knowledge of applications, operating systems and security as they pertain to managed hosted solutions
• Knowledge of electrical power and ability to perform power calculations as it pertains to data center topologies