Director of Client Services (NYC, NY) Responsible for acquisition and management of Retail and Enterprise customer base in the US.
Duties and Responsibilities:
Manage network, provisioning and billing related complaints.
Work with internal functional areas to resolve and manage customer requests.
Engage in telecom services/products pre-sales and post-sales activities.
Review market surveys and product and process developments of Reliance Global Call Enterprise Services.
Participate in new product development.
Manage vendor evaluations, negotiations and channel sales.
Develop customer proposals providing product, price and feature comparisons of competitors.
Work with stakeholders to evaluate products and conduct product testing before commercial launch.
Identify vendors for products/services.
Evaluate vendors for channel sales. Negotiate and develop terms and conditions with vendors and channel partners.
Provide account management support through product & service implementation phases.
Ensure customer requirements are continued through enhanced products, evolving technologies and changing market factors.
Key Performance Indicators :
Meeting business revenue targets for Reliance Global Call and MindBridge products.
Develop 3rd party channel relationships to promote enterprise sales.
Support and provide account management to Reliance Global Call and MindBridge customer base.
Work with internal marketing and sales organizations to foster successful cross-selling voice products.
Contact with Others :
Internal
All internal departments.
External
New business and existing customers, channel agents and 3rd party partners.
Qualification & Experience:
Educational / Academic Qualification
MBA or Masters in Finance
Professional Certifications / Additional Qualification
Experience(Min. years)
2+
Candidate Specification:
Master’s degree in Business Administration or Finance or Marketing plus 2 years experience.
Experience in marketing telecom services and products; pricing strategies; customer acquisition life cycle; and customer support organization with billing.
Demonstrated knowledge of voice/data and internet technologies to present relevant & cost effective solutions to meet customer requirements.
Excellent analytical and interpersonal skills to navigate through customer acquisition life cycle.
Technical/Functional Skills: ( Use “E” to denote Essential and “D” for Desirable)
Process orientation (E)
Presentation Skills (E)
Reliance Global Call product knowledge (D)
PC Skills (D)
Problem solving skills (E)
Customer Service Orientation (E)
Result oriented (E)
To apply for this position, please send your updated CV to careers@relianceglobalcom.com with “open position” in the subject line.
